Processing Time
All OpreShyne fine jewelry pieces are carefully handmade and made-to-order. Each item is uniquely crafted for every customer, so please allow 10–15 business days (excluding weekends and holidays) for production before shipment. If you have a specific deadline or need expedited service, feel free to contact our customer team, and we will do our best to accommodate your request. Please reach out via our official email customercare@opreshyne.com for priority assistance.
Shipping
Once your handmade jewelry is finished and quality-checked, we will ship your order via insured trackable shipping. A tracking number will be provided to you after shipment so you can monitor your delivery status in real time.
Returns & Exchanges
OpreShyne gladly accepts returns and exchanges within 30 days of delivery. To start a return or exchange, please contact our customer support to obtain a return authorization code before sending back your item. No refund will be processed without official return authorization.
Returns submitted after the 30-day window are not eligible for cash refunds but may qualify for store credit, subject to item condition review.
For return safety and successful inspection, please pack the item securely in its original packaging and ship via an insured, trackable courier. Kindly keep your shipping receipt for reference. We are not responsible for items lost or damaged during return transit. Please include a note with your full name and order/invoice number inside the return package to ensure fast processing.
Once your returned item is received, inspected, and approved, we will send a confirmation email and issue your refund. Please allow 1–3 business days for the refund to reflect in your account.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged unless received damaged or defective:
- Customized, personalized, or custom-made orders
Return Conditions
Buyers are responsible for all return shipping costs. All returned items must be sent back in original, unworn, undamaged condition with complete original packaging. Any items with signs of wear, damage, or missing accessories will not be approved for refund or exchange.
Order Cancellations & Address Changes
Order cancellation requests are accepted within 24 hours of purchase. Address modifications can be made at any time before your order is shipped. Please contact our customer email directly with your order number in the subject line for any order adjustments.
